Refund Policy

At PosifyLK, we want you to be completely satisfied with our Posify Point-of-Sale and Inventory Management System. This Refund Policy outlines the terms and conditions under which you may request a refund for your purchase.

We believe in our product and offer a satisfaction guarantee to ensure you have confidence in your purchase.

You may be eligible for a refund in the following situations:

• 2-Day Money-Back Guarantee (New Users): If you are a new user and are not satisfied with the Service, you may request a full refund within 2 days of your initial purchase. No questions asked.
• Service Unavailability: If the Service experiences significant downtime (more than 24 consecutive hours) due to issues on our end, you may be eligible for a prorated refund or service credit for the affected period.
• Duplicate Charges: If you were accidentally charged multiple times for the same purchase, we will refund the duplicate charges in full.
• Unauthorized Charges: If charges were made without your authorization, we will investigate and refund verified unauthorized transactions.

Refunds are generally not available in the following cases:

• Account Termination for Violations: If your account was terminated due to violation of our Terms of Service, no refund will be provided.
• Change of Mind After 2 Days: Refund requests made after the 2-day money-back guarantee period for reasons of change of mind are not eligible.
• Third-Party Services: Fees paid to third-party services (payment processors, SMS providers) are non-refundable.

To request a refund, please follow these steps:

1. Contact Support: Email us at support@posify.lk with the subject line “Refund Request”
2. Provide Information: Include your account email, the transaction date, amount, and reason for the refund request
3. Wait for Review: We typically acknowledge refund requests within a few business days and share next steps by email
4. Receive Decision: We will notify you of our decision via email
5. Refund Processing: If approved, refunds are processed to your original payment method

Note: After approval, refunds may take time to appear depending on banks or payment providers (often up to several weeks). The 2-day window applies to eligibility to request a refund, not bank settlement time.

In some cases, we may offer service credits as an alternative to a cash refund:

• Service credits can be applied to future payments
• Credits do not expire as long as your account remains active
• Credits are non-transferable and have no cash value
• You may choose between a refund or credit where both options are available

Before initiating a chargeback with your bank or payment provider, we strongly encourage you to contact us first:

• We are committed to resolving billing issues quickly and fairly
• Chargebacks can result in additional fees and account suspension
• Most issues can be resolved faster through direct communication
• If you file a chargeback, your account may be suspended pending investigation

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. We will notify existing users of material changes via email. The refund policy in effect at the time of your purchase will apply to that transaction.

For refund requests or billing questions, please contact us:

• Email: support@posify.lk
• Phone: +94 74 119 4056
• Address: PosifyLK, Colombo, Sri Lanka

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (Sri Lanka Time).