On this page
Important: This action is permanent
Once your account is deleted, all your data will be permanently removed and cannot be recovered. This includes your shop information, products, orders, customer data, and all transaction history.
01What will be deleted
The following data will be permanently removed
- Your account credentials and profile information
- Shop and branch information
- All products and inventory data
- Order history and transaction records
- Customer information
- Supplier and purchasing records
- Reports and analytics data
- All settings and preferences
02Data Retention
Upon receiving your deletion request
- Your account will be deactivated immediately
- All personal data will be deleted within 30 days
- Anonymized transaction records may be retained for legal compliance (up to 7 years for tax purposes)
- Backup systems will be purged within 90 days
03How to Request Account Deletion
Send an email to request deletion. To request deletion of your account, please send an email to:
Please include the following in your email:
- Subject line Account Deletion Request
- Your registered email address
- Your shop name (if applicable)
- Reason for deletion (optional)
04Processing Time
We will process your account deletion request within 5 business days. You will receive a confirmation email once your account has been deleted.
05Your Privacy Matters
We take your privacy seriously. For more information about how we handle your data, please read our Privacy Policy.
Questions about this page?Our team in Colombo replies on WhatsApp and email.